Emerald Isle Escapes - Discover the Magic of Ireland

Privacy Policy for Emerald Isle Escapes

At Emerald Isle Escapes, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our tours, or interact with our services.

1. Information We Collect

We collect personal data you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our site, or otherwise contact us.

Personal Identifiable Information: This includes names, email addresses, postal addresses, phone numbers, and payment information (credit card numbers, billing addresses) when you book a tour.
Tour Preferences and Dietary Requirements: Information related to your preferred tour dates, group size, special requests, and any dietary or accessibility needs to ensure a comfortable and tailored experience.
Usage Data: Information our servers automatically collect when you access our site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site. This is primarily for analytics and to improve our service.
Reviews and Testimonials: If you submit reviews or testimonials, we may collect the content of your submission, your name, and any associated photo you provide.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To facilitate account creation and the login process.
To process your tour bookings and payments, and manage your travel arrangements.
To provide and deliver the services you have requested, including personalized tour experiences.
To send you relevant communications about your bookings, service updates, and promotional offers.
To respond to your inquiries and offer customer support.
To improve our website, products, and services based on user feedback and analytical data.
To monitor and analyze usage trends and preferences to enhance your user experience.
For marketing and advertising purposes, such as sending you information about new tours or special promotions, always providing an opt-out option.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, or safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are obligated to protect your information and use it only for the purposes for which it was provided.
Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions. This includes local guides, transportation providers, and accommodation partners directly involved in delivering your tour experience.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Privacy Rights

In some regions, such as the European Economic Area (EEA) and the UK (under GDPR), you have specific rights regarding your personal information:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected Personal Data from a child under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Emerald Isle Escapes
Dublin, Ireland